Refund and Returns Policy for ShineGlow

At SHINEGLOW, customer satisfaction is our top priority. This Refund and Returns Policy outlines the terms under which customers may return products and seek refunds.

1. Eligibility for Returns

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The return request must be initiated within 30 days of purchase.

  • The product must be accompanied by the receipt or proof of purchase.

2. Non-Returnable Items

The following items are non-returnable:

  • Customized or personalized products.

  • Clearance or final sale items.

  • Products damaged due to misuse or improper handling.

3. Return Process

To initiate a return:

  • Contact us at info@shineglow.site with your order details.

  • Our team will provide a Return Merchandise Authorization (RMA) number and instructions.

  • Ship the item back to our designated return address. Return shipping costs are the responsibility of the customer unless the product was defective or the wrong item was delivered.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days to the original payment method.

5. Exchanges

Exchanges are available for defective or damaged items. Please contact us to arrange for an exchange.

6. Late or Missing Refunds

If you have not received a refund within the stated timeframe, please check with your bank or payment provider. If the issue persists, contact us at info@shineglow.site.

7. Contact Information

For any questions regarding returns or refunds, contact us at:

Last Revised: December 11, 2024